Introduction: What is Business English?

1. Face to face:
Basic skills and techniques for talking in business situations / recording + practice

2. Letters, faxes and memos:
Basic skills and techniques for business correspondence / recording + practice

3. On the phone:
Basic skills and techniques for using the telephone in business / recording + practice

4. Summaries, notes, reports:
Basic skills and techniques for writing reports, making notes, summarizing and taking notes of conversations in business / recording + practice

5. Working together:
Talking about where you work, employment policy, a company"s activities, organization and history

6. International trade:
Ordering and supplying goods or services; answering and making enquiries, making offers, placing and acknowledging orders / recording + practice

7. Money matters:
Methods of payment, cash flow, invoicing, dealing with non-payment problems

8. Dealing with problems:
Complaining and apologizing, delivery and after-sales problems / recording + practice

9. Visitors and travelers:
Looking after foreign visitors and traveling on business; hotels, restaurants, small talk, telling, stories / recording + practice

10. Marketing:
Marketing a product, market research, promotion and advertising / recording + practice

11. Meetings:
Taking part in formal and informal meetings, one-to-one meetings and larger group meetings

12. Processes and operations:
Explaining and describing operations, giving instructions / recording + practice

13. Jobs and careers:
Applying for jobs and seeking promotions, participating in interviews / recording + practice

14. Sales and negotiation:
Selling and buying products, negotiating face-to-face and on the phone

15. A special project:
A simulation, revising many of the skills and situations in the course / practice

Files and Revision
Recording + practice